Recently I needed some stationery and flake stickers, so I placed an order with Kawaii Shop Japan. I chose them because they had a very wide selection of both cute Japanese stationery and cute Japanese flake sticker sacks.
Ordering: At the time I found them they were on hiatus, but they came back when promised and I was able to place my order in time for the event I needed them for. Their website was fairly easy to use, however I had some confusion when it came to shipping options. There were no cost estimates for the several shipping options, so I chose EMS since I almost always get EMS shipping from Asian countries.
Customer service / shipping: They promptly invoiced me, but I was surprised at the cost of shipping, which was very high for a small package. I asked what the cost of registered air mail would be instead, and that very same day they gave me cost estimates for each type of shipping and said it was fine if I needed to switch. I was very pleased with this, because registered air mail was indeed cheaper, but registered SAL was considerably cheaper than either of the other registered shipping options, and therefore the best option for me. I was happy that they pointed this out to me! They told me they would ship the next business day. 2 days later they told me they had shipped the package and provided me with the tracking number, apologizing for not having shipped the day they had said they would. Since it was only one day later this wasn’t a problem at all, but it was nice that they apologized regardless. At this point I was extremely satisfied with their customer service and told them so. I received the package not long afterwards and found that they were sturdily packed in an envelope and sandwiched between cardboard to protect from folding.
Merchandise: I was delighted to see that some free gifts were included. These extras were wrapped in plastic wrap, then clearly marked, so that it looked like the word “Extras” was written on the stationery. I found this cute. Here are some pictures of the extras:
Everything I bought was in good condition and as described in the listing. Here are some pictures:
In the end I was extremely satisfied with this purchase and would definitely go to them again and recommend them for any Kawaii stationery needs! The prices were good, the customer service was excellent, and the products were lovely.